Support

We are here to help with anything Vianto related: account questions, bloodwork upload problems, billing, privacy requests, or general feedback.

vialtohealth@gmail.com

We reply within 2 business days. Please include your account email and a short description of the issue.

Common questions

I uploaded bloodwork but the analysis did not appear.

Make sure your lab file is a clear image or PDF showing the marker names and values. If the analysis still does not complete, email us with the approximate time of the upload and we will look into the server logs.

I was charged but did not receive a credit.

Credits are granted immediately after payment. If you paid and do not see access, email us with the Stripe receipt or the Apple purchase identifier and we will reconcile it.

How do I request deletion of my data?

Email us from the account you want deleted. We remove your account and associated data within a reasonable time. See the Privacy Policy for retention details.

How do I withdraw AI data sharing consent?

Open Privacy Policy and use the Withdraw consent button. After that, AI powered features (lab extraction, educational pillars, protocol content, the coach) will stop sending data to the AI providers on this device.

Is Vianto medical advice?

No. Vianto is an educational wellness product. It does not diagnose, treat, or prescribe. Always consult a qualified clinician for medical decisions.

Which AI providers process my data?

Anthropic (Claude) is the only AI processor. It processes data only after you explicitly accept the in app AI data sharing consent. See the Privacy Policy for full details.

Gilles Bertheau · vialtohealth@gmail.com